Accessibility Compliance
Cushman & Wakefield Kingston is in compliance with Accessibility Standards for Customer Service. Should you wish to provide any comments or if you require materials in either accessible formats or with communication supports please email us at [email protected] and we will be able to assist you further.
ACCESSIBILITY POLICY
Cushman & Wakefield Kingston is committed to improving accessibility. We will put the following policies into practice as required by the Accessibility for Ontarians with Disabilities Act.
GENERAL
Cushman & Wakefield Kingston is committed to training staff on Ontario’s accessibility laws and on accessibility aspects of the Human Rights Code that apply to persons with disabilities. Training will be provided in a way that best suits the duties of employees, volunteers and other staff members.
INFORMATION AND COMMUNICATIONS
Cushman & Wakefield Kingston is committed to meeting the communication needs of people with disabilities. When asked, we will provide information and communications materials in accessible formats or with communication supports. This includes publicly available information about our goods, services and facilities, as well as publicly available emergency information.
Cushman & Wakefield Kingston will consult with people with disabilities to determine their information and communication needs.
EMPLOYMENT
Cushman & Wakefield Kingston will notify the public and staff that, when requested, we will accommodate disabilities during recruitment and assessment processes and when people are hired. If needed, we will provide customized workplace emergency information to employees who have a disability.
COMMUNICATION
Cushman & Wakefield Kingston will communicate in a way that enables persons with disabilities to use, receiving and request our services. Employees will be trained on how to interact and communicate with persons with various type of disabilities.
Cushman & Wakefield Kingston will ensure that communications it produces for clients and third parties are available in accessible formats on request unless to do so would cause undue hardship.
When an accessible format or communication support is requested, we will consult with the requesting person to determine which format or support is required and endeavor to provide this in a reasonable amount of time and at no additional cost.
EMERGENCY PRODEDURES AND PUBLIC SAFETY IINFORMATION
When preparing emergency procedures, plans or public safety information that will be made available to the public, we will provide such in an accessible format or with appropriate communication supports as soon as possible on request. This will include information relating to emergency fire exists and other evacuation plans at our location.
FEEDBACK PROCESS
This Policy is to meet service delivery expectations while responding to the request of individuals with disabilities. Comments on how well we meet those expectations are welcome and appreciated. Feedback will be accepted in the following ways:
- Online by clicking on the website link for assistance
- By email to [email protected]
- By telephoning our office @ (613) 542-2724
Toll Free @ 1-855-542-2725
Facsimile @ 613-542-3949
By mail to:
Cushman & Wakefield Kingston
78 Brock Street
Kingston, ON K7L 1R9
In person at:
78 Brock Street, Kingston, ON
Monday to Friday 9:00 a.m. – 5:00 p.m.